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Ordering Information

To Place an Order

  1. Acceptance of Orders: Orders are binding upon the factory only after accepted by Xtreme Marketing.
  2. Emailed and Faxed Orders are acceptable; please email or call to confirm receipt of purchase order by factory. We are unable to accept verbal purchase orders or verbal change orders of any kind.
  3. Purchase Order information must be complete before production will be scheduled. Item, item color and description, imprint color(s), imprint location(s), quantity, art (ad copy/logo), in-hand date, ship-to address and shipping method are all necessary for a purchase order to be considered complete. Any proofs (if required) must be approved and credit must be approved or order pre-paid before production begins.
  4. Depending on the size of the order and credit history, Xtreme Marketing accepts Visa, Mastercard, American Express or Discover Card.
  5. Please confirm that our customer service department is aware of any special notes or requests made on Purchase Order.
  6. Xtreme Marketing is not responsible for errors that result from hand-written purchase orders, hand-written text or ad copy, and/or faxes that are not legible.
  7. Virtual Proofs are provided at no charge for orders of 5,000 units or more; billable at $12.00 (v) when requested for all other quantities. Fax Proofs available upon request. Pre-Production Proofs are a minimum of $35.00 (v) per imprint color/location, or no charge on orders of 10,000 units or more. Orders requiring a Virtual Proof and/or a Pre-Production Proof will not be scheduled for production until written approval is received by Xtreme Marketing. Verbal approval is not accepted. Xtreme Marketing is not responsible for art/typesetting errors after Proof Approval.
  8. Current product pricing is available on our web site,, and industry-specific search tools that provide supplier certified pricing, and those prices will prevail. Prices are subject to change without notice due to world economic conditions and changes in the costs of raw materials. All sales are subject to credit approval.
  9. All orders are subject to a 5% to 7% under/overrun and will be shipped and billed accordingly. A larger overrun may be required for multi-color/location imprints.
  10. Less than minimum quantity: add $50.00 (v); available only on certain products, only with prior authorization from Xtreme Marketing; inquire.
  11. Random Samples are available and are sent via US Mail. Tech, Electronics, and USB Flash Drive samples are billable. We will ship samples via FedEx® or UPS®, using the Distributor’s shipper number. Samples are not returnable.
  12. For orders in production, cancellation fee is a min. of 25% and up to 100% of total order based on stage of completion. Custom orders may not be cancelled; blank goods are non-returnable.
  13. Returns must have prior factory approval and RMA number, or shipment will be refused. Custom imprinted merchandise may not be returned unless shown to be defective or a factory error. In the rare case of factory error, Xtreme Marketing reserves the right to choose whether to remake the merchandise or refund the net price of the defective product. Blank goods are non-returnable.

Packaging, Product & Copyright Info

  1. Packaging: see product descriptions. For USB Flash Drive packaging options, including our new Flash Pack™ with Lanyard. Inquire for premium packaging options.
  2. Limited Lifetime Warranty, for selected premium Metal Pens. guarantees against mechanical failure due to original factory defects in materials and workmanship, for the lifetime of its first owner. Should such a failure occur, return the complete product to Xtreme Marketing via your authorized distributor. It will be repaired or exchanged for one of comparable value, free of charge. This warranty does not cover ink, ink cartridges, loss, accidental damage, misuse, abuse or wear and tear.
  3. Copyright Notice: All the copy or material submitted by the customer for the use in producing items ordered, whether or not artwork by the factory is required therewith, will be accepted by the factory as being submitted in full compliance with all applicable laws regarding trademark, service mark, copyright, right of privacy, patent or similar protection. The customer, by submitting such copy of other material, represents that the use thereof by the factory on the items ordered will not violate any laws, and Xtreme Marketing hereby disclaims any liability for compliance with such laws in the use of the customer’s copy or material. The customer hereby agrees to hold the factory harmless to any damages, costs and/or expenses when they arise under all such laws as consequence of the factory’s use of said copy or other materials of the operations undertaken by this agreement.

Compliance & CA Prop. 65

  1. Products in this catalog are not intended for use by children under the age of 12.
  2. Xtreme Marketing products meet applicable federal safety and warning requirements as enforced by the U.S. FDA and the Consumer Product Safety Commission. California Proposition 65, otherwise known as Safe Drinking Water and Toxic Enforcement Act of 1986, states that products shipped to California must display consumer product warnings informing users of chemicals known to the state of California to include carcinogens or reproductive toxins unless such chemicals are not present or are present below established Safe Harbor Levels (harmful concentrations of known California Proposition 65 chemicals). Xtreme Marketing has fully tested all of our decorating and printing inks used to decorate products in the USA. Although these independent findings show that our inks do not contain chemicals at concentrations that would require a CA Prop. 65 warning label, CA Prop. 65 has not fully established Safe Harbor Levels for all materials used in our products. For interested parties, we may be able to provide, upon request, certification of independently tested concentrations of specific chemicals for specific products. Clients may request that the label below be applied to their products prior to shipment, ensuring compliance with CA Prop. 65 regulatory requirements: WARNING: This product may contain chemicals known to the state of California to cause cancer, birth defects or other reproductive harm. Factory will affix Prop. 65 Warning Labels, upon request to merchandise shipping to California. P.O. must clearly state: "AFFIX PROP 65 LABELS" to ensure proper labeling. Xtreme Marketing works hard to comply with CA Prop. 65 as well as other safety measures and environmental procedures, and is pleased to partner with companies working to lessen the impact of chemicals in our community. For an easy-to-understand explanation of CA Prop. 65, visit this website:

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